We stand behind our craftsmanship—with a manufacturer's warranty that gives you peace of mind.
What the warranty covers
Anton Schneider Söhne offers a manufacturer's warranty valid from the date of purchase two years on all cuckoo clocks. The warranty covers defects in materials and workmanship, as well as defects in the movement and mechanics that arise under normal conditions of use.
COVERED
Warranty Coverage
- Material defects and manufacturing defects
- Problems with the movement and mechanics
- Defective components under normal use
- Free repair or replacement of the product
NOT COVERED
Warranty Exclusions
- Failure to follow the operating instructions
- Repairs performed by unauthorized dealers
- Normal wear and tear and external factors
- Improper storage or transport
IMPORTANT NOTICE
Damage caused by repairs performed by unauthorized dealers, service centers, or clockmakers will void the warranty. If you have any questions, please contact us first.
Reporting a warranty claim – here's how
1
Contact us
By email to us or directly through the retailer where you purchased the watch.
2
Have your receipt ready
Please have the purchase date and proof of purchase (invoice or receipt) ready.
3
Get the solution
We'll take care of the repair or replacement—free of charge and hassle-free.
Warranty claim or questions?
Our customer service team is here to help—via email or through your local dealer.
